Hiring Front of House Supervisor

Front of House Supervisor hired through Summer Jobs Program will be required to engage in the following tasks and responsibilities: 

• Theatre Operations

  • Maintain a safe, clean, and welcoming environment in the theatre.
  • Ensure all front of house volunteers are well-informed about their roles and responsibilities.
  • Provide an outstanding customer experience for all audience members.

  Volunteer Supervision

  • Collaborate with the Volunteer Manager and Coordinator to manage front of house volunteers.
  • Track volunteer hours and attendance.
  • Train and supervise volunteers in their respective roles (concessions attendant, box office attendant, usher, greeter).

  Key Holding

  • Responsible for holding keys to the Front of House area and cash box.

  Inventory Management

  • Monitor, restock, and organize inventory.
  • Minimize waste and prevent inventory loss.

  Event Promotion

  • Prepare and display a monthly event schedule on the notice board outside the theatre.
  • Create event listings on the CCTC website and Eventbrite.

  VIP Client Services

  • Collaborate with the General Manager and Artistic/Managing Director to prepare VIP packages.
  • Maintain an up-to-date list of VIP guests.
  • Set up and manage the VIP stand/counter at events.
  • Welcome VIP guests with professionalism and courtesy, handing over packages and facilitating interactions.
  • Capture photos of VIP guests with senior staff.

This is a learning on the job role and will also entail the following requirements: watch videos of productions, acting exercises and other professional materials as required;

• with the help of a mentor learn how to evaluate professional theatre’s elements;participate in learning activities about professional companies (employers), funding bodies and grants;
• Complete delegated tasks such as research or reports or articles in a timely matter;
• discuss and debate elements of professional productions and acting techniques;learn how to write and edit a blogpost under supervision and mentorship;
• writing blog posts as required.